- How do I place an order?
You can browse products on our website www.freshlockjars.com, select the items you want and add them to the shopping cart. Once you have made your selection, click on the shopping cart icon, follow the prompts to check out and enter your shipping information and payment method to complete your order.
- Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order is in the processing status, it may not be possible to change or cancel it.
- How do I check the status of my order?
You can view the status of all your orders by logging into your account on the website and going to the “Order History” page. If you do not have an account, you can track it using the link in the order confirmation email.
- What shipping options do you offer?
We offer a variety of shipping options, including standard and expedited shipping. The specific shipping method and fee will be displayed at checkout, and you can choose according to your needs.
- What should I do if the goods I received are damaged?
If the goods you received are damaged during transportation, please contact our customer service team in time and provide relevant order information and photos of the damage. We will assist you with a replacement or refund.
- Are your products returnable?
We want you to be satisfied with your purchase. If you would like to return or exchange your product, please contact us within 30 days of receiving it. Please ensure that the product is unused and in its original packaging.
- How do I keep my payment information secure?
Our website uses the latest SSL encryption technology to keep your payment information secure. All your sensitive information is encrypted during transmission to ensure that it cannot be accessed by unauthorized third parties.
- Do you have any promotions or offers?
We occasionally offer promotions and coupons. Please follow our website or subscribe to our email list to get the latest promotions.
- How can I contact us?
If you have any questions or need help, please contact us via email: stonebrook@freshlockjars.com and we will respond to you within 24 hours.
Thank you for visiting www.freshlockjars.com! If you have any other questions, please let us know.
